These are tumultuous times for certain communities in our fintech world, so I thought I would share a quick personal reflection.
A fintech brand that wants to earn the right to look after customers’ money needs to focus on trust and reliability over pretty much everything else.
I have to say I’m proud of the kind of community we are building together here, which was recently described on another fintech community as:
Dozens which does a fantastic job of engaging with their community and it remains largely niche and specific to their members.
In this community we will continue to share ideas and discussions about taking more control of our financial future by understanding why saving and investing matter, and particularly how to get started.
I believe that making this a clear focus means you know what you will find when you visit. It may be ‘niche’, but it is an important topic for those who need this information.
Do you agree? Would you prefer it if there was a chance to post on a much wider range of topics? Should there be other categories? Is there something you would you like to see?
Just to clarify, however, this is not just about Dozens (though we’re always happy to help as many here, staff and other members, have plenty of experience to share). There’s already plenty here about other businesses.
We are very willing to discuss our mission, product and even our moderating decisions (but will have to refer you to Customer Service if you need help with your individual account). But to earn your trust, it is important to say that we are also happy to discuss any contrarian views - as long as these are fair, personal opinions not intended to attack or damage anyone.
I wish the admins and moderators of other fintech sites all the best with the decisions facing them. It is unfortunate to see discord because it affects the trust that customers put into the fintech space, and it is not fair on the individuals who get targeted.
I hope that friends and regular members here will agree with our wish that calmer heads prevail everywhere and we can get back to helping people who want to explore the potential of Financial Technology to help us have a more financially secure future.