MRMR
February 24, 2019, 4:09pm
1
When making a Faster Payment via the app, a notification appears saying “Payment Received”, rather than the “Payment Sent” I would expect.
Also, it would be neat if the card/bank transfer notifications included the merchant / receiver / sender of a transaction, as well as the amount, i.e. “Spent £10 at [Merchant]”, “Received £10 from [sender]”, “Sent £10 to [receiver]”.
11 Likes
Gaoler
March 1, 2019, 4:31pm
3
I’m not getting any notifications at all. Anyone else having the same problem?
Reported in app, but I didn’t realise chat closes when you exit the app, so my support query got lost somewhere, I think…
1 Like
MRMR
March 1, 2019, 4:32pm
4
Are push notifications enabled (top left icon >> Notifications >> Push Notifications, I think)?
Gaoler
March 1, 2019, 4:34pm
5
I’ve got all the notification options selected.
I’ve tried playing with the phone settings too, but nothing.
Just checking to see if there’s a known issue, but seems not
MRMR
March 1, 2019, 4:48pm
6
I’m on Android, and it is working fine - so it could well be an issue on iOS.
Maybe @robert (sorry we’re keeping you busy here!) could look into it.
Gaoler
March 1, 2019, 4:49pm
7
No worries. I’m android. I’ll try chat again!
1 Like
robert
March 1, 2019, 4:55pm
8
I’m not aware of issues but individual phone settings can seriously affect how it works. We may need to contact you individually to explore this
1 Like
Mac
March 1, 2019, 9:40pm
9
You’re not alone. I’m on Android and not getting any notifications either. I got in touch with dozens earlier and it got referred to IT, but I’ve not heard back from them yet.
1 Like
I am not receiving push notifications either. I have all the necessary sections checked. No issues from other banking apps.
Android is always the victim
2 Likes
Gaoler
March 2, 2019, 2:31pm
11
I’ve been referred to the relevant team as well and waiting to hear back.
CR1980
March 2, 2019, 5:44pm
12
I think that it would be good to name the sender/payee. My iPhone is receiving notifications fine, and very quickly.
Gaoler
March 11, 2019, 5:55pm
14
So, notifications just started for me - not related to an update.
I wonder if I had to use my card with PIN first, as they started after a PIN payment, but could just be coincidence
1 Like
robert
March 11, 2019, 8:14pm
15
Was this your first transaction on the card (requiring chip and pin) or something else?
Gaoler
March 11, 2019, 8:27pm
16
Yes, this das my first transaction with chip and pin!
I’d changed the pin at an atm, then contactless was working without having to do a pin transaction first.
I assumed changing your pin qualified as active, but maybe that’s wrong…
robert
March 11, 2019, 8:33pm
17
I believe it should too - but I will check
As you say, it may be unrelated and just a coincidence
Mac
March 12, 2019, 9:25pm
18
Alright, alright Gaoler, don’t rub it in
Spare a thought for us notification-less Android users when you’re being told about all your spending.
I gave the chip-and-pin thing a go today after reading your post, but still no notifications.
1 Like
Gaoler
March 12, 2019, 9:36pm
19
Bad times!
Strongly suggests something else is going on and I just got lucky
1 Like
Mac
March 12, 2019, 9:39pm
20
Thank you for your sympathy.