Dozens' first Fixed-Interest Bonds issuance is about to mature

Did you take part in the first-ever issuance of the Dozens’ Fixed Interest Bonds?

We first accepted bids in February 2019 for our brand new product. The first issuance was on Friday 1st March (I remember that night!!) and a total of 62 people successfully put money into that particular issuance.

You can see the stats for this issuance here:

Does this include you?

We will be celebrating the return of over £90,000 to customers next week, but we’d love to hear from those who bought, and held, those bonds for a year and maybe include your thoughts in our posts. Or maybe you bought them but had already sold them?

Much has happened in the interim period, and there was also a gap between this first issuance and the second, so it feels like this one is just a bit special.

There was a lot of concern at the time about how these issuances would work, so it will be great to show a full cycle to future customers.

We’d love to hear from you. Did you keep the interest in cash savings, or have you been re-using or re-investing it in the interim? What are your plans for the capital once this is returned to your cash savings?

Note: Dozens’ Fixed Interest Bonds are allocated, issued and administered by Dozens Savings Plc. For more information on Dozens Savings Plc and the bond process, please take a look at Dozens Savings Plc’s 5% p.a. Fixed Interest Bond terms which are available on our website and on the Dozens app.

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That’ll be this one?

Put my money in that and each release up to January. Not sure what I’m doing with it yet, might put it towards a trip away, could do with some brighter weather :sun_with_face:

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That’s the one! Nice to see so many green numbers together like that :slight_smile:

This means many months of good behaviour, you deserve a sunny treat!

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I bought into that issuance, unfortunately I had to sell off all of my bonds in Dozens a little while ago. That process was really straightforward and easy though, and I had the money back in my account almost instantly so that’s great :grin:

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Yes, I gather that around £20k of this total issuance was sold at some point over the year. This was also interesting news (and testing) for us. Glad to hear it went smoothly for you.

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I took out this bond. It’s been great to have. I just looked at the app, and the bond seems to have gone from there.
When will I see this bond cash back in my account? Is there a date?
Please let me know.

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Hi @Anj - great to hear from you again

The data might have been missing for a short while but the data has updated and you should be able to see it again now.

The cash will be returned to your Cash Savings at maturity, so that is the end of 1st March 2020, so I imagine it should be there when you check on Monday.

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Thank you Robert

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If you were one of the customers who held the first issuance for the full 12 months, then you should have received your capital back into your Cash Savings on Sunday along with the final interest payment.

Congratulations!!

In most cases you were probably expecting this, but a lot can happen in 12 months, so you might have missed the news or forgotten all about your nest egg, so I hope this is a reminder for you to go and check your balance.

As this was a bit of a controversial product when it was brought in 12 months or so ago, it pleases me to be able to finally point to this NEX publication to show that it can be done, and that the money is returned to you after the 12 months are up - as well as already having received the interest over the year.

http://www.nexexchange.com/announcements?newsid=4589044

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I put in £1000 and it tells me I should have gotten £50 interest as expected. However, there is less than £1050 in “My cash savings”, and I haven’t taken any money out of there this year.

What reasons could there be for this?

Hmm, that’s interesting. I cannot discuss or review individual accounts here (for privacy and security), so I encourage you to write to the customer service team who will be able to look into your own account and movements to check.

In general terms, there is no reason it should not be the full amount. I assume this is for bonds that have fully matured? If the bond hasn’t matured the full amount will not yet have been paid, but if it has, then the full interest and principal will have been put back into this account.

We pay this interest gross so there is no money taken whether it was a GIA or ISA investment as this will be up to the customer.

Did you withdraw any money from Cash savings during the period the bonds were still active? The interest is paid monthly, not as a lump sum at the end, so it is possible you might have inadvertently used some of this in the past?

Is it possible that you also have an investment in the Invest section and set that up to have a regular ‘boost’? These payments come from Cash Savings and not from the current account balance.

If you are happy to share the results of your research, do let us know in case there is something I have not considered.

Thanks, yes, I did make at least 1 withdrawal from savings last year. I forgot the interest was paid monthly.

I had a quick look at all transactions since March 2019, but it wasn’t obvious that the withdrawal I saw accounted for the discrepancy, but maybe I missed something.

My experience with customer service was not ideal. 1st in the queue, wrote my query and gave email address. Then someone joined the chat and I said “Hello?”. No response. Just totally ignored. Then they left the chat. Very very sad.

Sorry about that. I can assure you that no chats are ignored, but there can be an issue of a timeout that ends a chat abruptly - we are looking into this. The agent always follows up with an email and an apology to allow you to continue via email if necessary. I trust you got that?

We are in the process of upgrading the helpdesk integrations between our partner (zendesk) and the app to avoid this confusion in future.

Glad to hear you sorted the query about the interest. Having it paid monthly is potentially helpful so you can release those funds and do other things with them, but it can make tracking it a little harder.

No email yet.

I’m not sure it is sorted; I’ll have to go through every transaction carefully to verify.