Thank you @o99 - our transparent community interactions are one of Dozens’s strongest legacies that we will ensure gets carried on with D2 whenever that is.
Watching every Pi/Dozens employee go about their jobs from Thursday and get into ‘wind-down focus’ to ensure the best and cleanest wind-down for our customers has been a sight for sore eyes and along with external transparency, speaks volumes of the transparent and mature internal culture, that according to most is ‘shockingly different’ from most places they have worked in and is indeed not for everyone.
I am so, so proud of our workforce at this stage of our growth!
Also, this Saturday, despite the heaviness of the winddown, Pi walked its first Pride parade in London. It was a conscious decision to go through with this, given freedom of identity is the one thing that likely matters even more than financial equitability in today’s cosmopolitan world - and am glad as Saturday was one of my best London experiences by far and will stay with me till the very end.
Anyhow, just wanted to share this more on a lighter note… how the community was there in a hard week, walking the path with us and ‘serving the employees’ for a change.
Thank you for coming along, and for all your kindness @jase !
Yes, it was this. Thanks
Like others - sorry to hear this - as usual clear comms, so thanks.
If we prep for closure and are ready to close our accounts, should we request this or would you prefer that we just let the process happen - i.e. not add to the team’s workload? I would suggest that this would be a good bullet to add to the communications.
Hi @erikhar if you’d like to request the closure of your account, that’s absolutely fine - just pop on live chat or send an email to help@dozens.com. Or, to save you a job, feel free to wait until the 31st August when it will happen automatically.
Can you talk a bit about what closure will look like? Will the app still work (in read only mode) to download statements etc. Or will it just not work at all? Will you be sending out final statements etc?
Easy to download the aggregated history from the account page in app for Current Acc transactions. Go to Spend Tab and next to the search and filter icons is a download one. You can download your entire history in one go. Less easy is savings and investments.
Hi @l8n.me Yes, I completely understand. I’m working on this and hope to get something like you describe emailed out to all customers.
Oh, just saw that, and that’s sad news. I know I didn’t participate much after Project Imagine, but Dozens really wasn’t for me. Well, all the best to the team, and good luck in your future endeavours
Out of interest, if Dozens were to make a phoenix like come back in a year or two, what would it need to offer to entice you?
(Actually, that might make an interesting final(ish) topic )
Interesting one actually. Thing is, I loved it as a concept, it was absolutely brilliant to be able to bounce ideas with the team, and be their bearded, bekilted mascot for a while.
But I think the issue really is that my daily driver car- wise is a Centurion, and I’m really attached to it, so it would have to beat their offering and well, not the niche they were going for.
To boot, even though I tried to get a card at first, I had issues with the app (my fault, I use unlocked/rooted phones, techie at heart), and never was able to run it properly, the furthest I went (and not from lack of trying) was to get to the ID authentication level, and that crashed when accessing the cam, so an app-based service (that in a way was TOO good at detecting my phone’s modifications) would be a bit pointless without access to the app.
But yeah, I’d love to see them slingshot back from a very successful foray into B2B (fingers crossed folk), and if there is ever a need for a beardie in the pics, you have my number
Fascinating, thank you.
If you don’t mind me asking (and just don’t reply if you do) what’s the benefit of a Centurion card versus a Platinum one (I think that’s right - I mean the top tier publicly available charge card).
And I wonder if, with open banking linking to Amex, whether budgeting and account aggregation features would be of interest (I’m assuming you have a bank account for bills and to pay off the Centurion) or if you’re really not the target market.
Quite a few bits and pieces, really, the concierge is way more comprehensive, and more spot on (trying to get you stuff you actually would want, not things that have been on the shelf for a while and need shifting), the perks more extensive, and the card looks and feels better (I know, shallow, but…). To boot it’s free, as so far they’ve always reimbursed the fees (plus their rewards program pays it back way over anyway)
As for aggregation, problem with that is that then you don’t get the rewards (they are exclusive to direct use), and a lot of ecosystems exclude amex anyway. So…
Ah, I wonder if we’re on slightly different pages.
My meaning was that you still spend directly on Amex, get all your rewards and good stuff but can see see your native Amex transactions in Dozens. And potentially use the budgeting features or see your whole financial life alongside your bank account for bills etc.
Make sense?
it kind of does, but then the budgetting things are already on the amex app, if I choose to use them (I don’t), and I already scrape all my financial data back to a modified accountancy package I manage myself, way more personalisable this way. Really, so far open banking hasn’t convinced me it was a two way stream
I’ve not been here in ages so it may be common knowledge, but just wondering, is there (yet?) a consumer bank/card that uses Pi1 if we wanted to continue supporting the Dozens/PI crew, indirectly?
Just randomly logged into my Dozens account.
Surprised there’s no indicator in app that it’s closing soon.
There’s a well thought through plan that’s getting executed Neil, with reg dates in mind.
Balances are down to almost nil - the execution so far has been flawless thanks to the inimitable Dozens team (some members on their way out even!).
I’m sure you don’t mean to, but this response comes across as quite condescending.
Good communication with customers would have suggested a banner in the app some weeks ago for people who perhaps hadn’t read your email.
Apologies Neil. Can assure you the winddown is almost complete, well before the minimum deadline - so no such measures were needed. We have had a human approach to this, so the team has been individually emailing, calling and helping customers through the process. Today 50 customers withdrew their balances below £1 because of the email that we sent out.
So, all I meant was we are doing much more than the banner - in a targeted way. For the absolute tail, you will start seeing app changes soon.
It’s been and is an intense as well as emotional period for the team and me - apologies again that I didn’t want to type out a longer message today, so came across condescending. Have a great long weekend!