We’re sorry you have a complaint. Account-related complaints are private and should be addressed to Customer Services (via email at firstname.lastname@example.org) so we can accesss your account information. However, if you post it here, we’ll receive your request and forward it, and someone will get back to you.
You should post a Personal Message (PM) to one of the admins. If you post a new topic, this may be moved to a PM where we can then continue the conversation at the most appropriate level.